Comments on: Mozy = No Support http://www.davehitt.com/blog2/mozy-no-support/ The Only Blog That Gets You Smartenized® Tue, 31 Jan 2012 04:07:14 +0000 hourly 1 http://wordpress.org/?v= By: Heidi http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4708 Heidi Sat, 05 Sep 2009 23:06:48 +0000 http://www.davehitt.com/blog2/?p=844#comment-4708 Believe it or not, it was a WD. I was not expecting it. But I should have been, since I bought the PC refurbished. Live and learn. I did manage to get a bunch of stuff back, but I still took a pretty bad hit. Ironically, the drive I lost used to be an external in an enclosure. I moved it internal to save desk space when I got the refurbished PC. D'oh. Believe it or not, it was a WD. I was not expecting it. But I should have been, since I bought the PC refurbished. Live and learn.

I did manage to get a bunch of stuff back, but I still took a pretty bad hit.

Ironically, the drive I lost used to be an external in an enclosure. I moved it internal to save desk space when I got the refurbished PC. D’oh.

]]> By: Micky http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4701 Micky Fri, 04 Sep 2009 14:54:12 +0000 http://www.davehitt.com/blog2/?p=844#comment-4701 I'd be happy to recommend JungleDisk, an Amazon S3 based, backup tool. It's powerful, has lots of features, and seems to have good support. Although I haven't had a major disaster since I started using JungelDisk about 3 years ago, I'm fairly confident my files can be got at. It can get a bit expensive if you have a lot of data, and it's not the easiest tool to use - suitable only for intermediate-advanced users. I also have an external disk which I backup to using Microsoft's SyncToy software. I think this offers a good balance between robustness and simplicity and is simple enough for all but the most non-techy. It's free for windows although it is not offically supported by them, support is available on a "voluntary basis" via forums. http://www.microsoft.com/downloads/details.aspx?familyid=c26efa36-98e0-4ee9-a7c5-98d0592d8c52&displaylang=en. Back-ups are a on-going battle. If you don't keep on-top of it and routinely make sure all your essential data is being backed-up, and that you can get at it, it probably won't be there when you need it. p.s. First time here. Like it! I’d be happy to recommend JungleDisk, an Amazon S3 based, backup tool. It’s powerful, has lots of features, and seems to have good support.
Although I haven’t had a major disaster since I started using JungelDisk about 3 years ago, I’m fairly confident my files can be got at. It can get a bit expensive if you have a lot of data, and it’s not the easiest tool to use – suitable only for intermediate-advanced users.

I also have an external disk which I backup to using Microsoft’s SyncToy software. I think this offers a good balance between robustness and simplicity and is simple enough for all but the most non-techy. It’s free for windows although it is not offically supported by them, support is available on a “voluntary basis” via forums. http://www.microsoft.com/downloads/details.aspx?familyid=c26efa36-98e0-4ee9-a7c5-98d0592d8c52&displaylang=en.

Back-ups are a on-going battle. If you don’t keep on-top of it and routinely make sure all your essential data is being backed-up, and that you can get at it, it probably won’t be there when you need it.

p.s. First time here. Like it!

]]> By: Dave Hitt http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4618 Dave Hitt Sun, 23 Aug 2009 14:54:49 +0000 http://www.davehitt.com/blog2/?p=844#comment-4618 It wasn't a Samsug, was it? That's what crapped out on me. I've got an external drive too, but had gotten lazy about backing up to it and it was two or three months out of date. (I won't make that mistake again). That let me restore most of my files pretty quickly, and get the rest from Mozy. They're so cheap now everyone should get one. It not only gives you two backup sources (the drive and online)but restoring from it takes minutes instead of days/weeks to get a lot of stuff back via online. I'm almost done - I've just got to retrieve some big video files I don't care about all that much. I did loose a 1500 word chapter to the novel I'm working on, but the rest of my stuff is intact. The other annoyance is replacing all those little utilities, plugins, fonts, etc. that I've accumulated over time. It wasn’t a Samsug, was it? That’s what crapped out on me.

I’ve got an external drive too, but had gotten lazy about backing up to it and it was two or three months out of date. (I won’t make that mistake again). That let me restore most of my files pretty quickly, and get the rest from Mozy. They’re so cheap now everyone should get one. It not only gives you two backup sources (the drive and online)but restoring from it takes minutes instead of days/weeks to get a lot of stuff back via online.

I’m almost done – I’ve just got to retrieve some big video files I don’t care about all that much. I did loose a 1500 word chapter to the novel I’m working on, but the rest of my stuff is intact.

The other annoyance is replacing all those little utilities, plugins, fonts, etc. that I’ve accumulated over time.

]]> By: Heidi http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4605 Heidi Fri, 21 Aug 2009 15:50:01 +0000 http://www.davehitt.com/blog2/?p=844#comment-4605 I feel your pain, Dave. My 320GB SATA C drive started developing bad sectors recently (a month after the warranty was up), so I replaced it. I got a 750BG Caviar Black SATA. All good. But the Acer recovery software decided that it would rather use one of my old IDE drives for a C drive, and wiped it. I lost a bunch of stuff. And when I went to restore from CD/DVD, half of them were corrupt. Argh. I think I'm going to start copying all my files to my web server, and hope Hostgaor doesn't eat them. I had a bunch up there anyway, so I got those back. Good luck getting your stuff straightened out. I feel your pain, Dave. My 320GB SATA C drive started developing bad sectors recently (a month after the warranty was up), so I replaced it. I got a 750BG Caviar Black SATA. All good.

But the Acer recovery software decided that it would rather use one of my old IDE drives for a C drive, and wiped it. I lost a bunch of stuff. And when I went to restore from CD/DVD, half of them were corrupt. Argh. I think I’m going to start copying all my files to my web server, and hope Hostgaor doesn’t eat them. I had a bunch up there anyway, so I got those back.

Good luck getting your stuff straightened out.

]]> By: Hittman http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4582 Hittman Wed, 19 Aug 2009 20:16:00 +0000 http://www.davehitt.com/blog2/?p=844#comment-4582 The adventure continues. I've started restoring, and have deleted several hundred files that it duplicated. It's been stuck for TWO HOURS with the messages "Finding File on Server," and a bitrate of 0.0 BPS. There is, of cousre, no indication of *which* file it's hung up on, so I expect to run into the problem again when I restart this. Man, do these guys suck. The adventure continues. I’ve started restoring, and have deleted several hundred files that it duplicated. It’s been stuck for TWO HOURS with the messages “Finding File on Server,” and a bitrate of 0.0 BPS. There is, of cousre, no indication of *which* file it’s hung up on, so I expect to run into the problem again when I restart this.

Man, do these guys suck.

]]> By: Hittman http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4578 Hittman Wed, 19 Aug 2009 15:18:29 +0000 http://www.davehitt.com/blog2/?p=844#comment-4578 I finally got an answer from Mozy, four days after my original request. To make the old files available from their client you've got to *right* click on their client icon and restore something. then the Restore option shows up as it should from then on. There wasn't anything on their site explaining this. I have to choose if I want existing files to be overwritten or renamed. There is no "synchronize" option, which would ignore existing and newer files. I chose "rename" which means I'll have the joy of going through and removing duplicates, a major PITA. But at least I got my question answered. And it only took four days! I finally got an answer from Mozy, four days after my original request. To make the old files available from their client you’ve got to *right* click on their client icon and restore something. then the Restore option shows up as it should from then on. There wasn’t anything on their site explaining this.

I have to choose if I want existing files to be overwritten or renamed. There is no “synchronize” option, which would ignore existing and newer files. I chose “rename” which means I’ll have the joy of going through and removing duplicates, a major PITA. But at least I got my question answered. And it only took four days!

]]> By: Brian Riley http://www.davehitt.com/blog2/mozy-no-support/comment-page-1/#comment-4569 Brian Riley Tue, 18 Aug 2009 19:20:32 +0000 http://www.davehitt.com/blog2/?p=844#comment-4569 Dave, Following an AD on your site I checked out Amanda the free version of Zmanda Backup software. http://amanda.zmanda.com/ It claims it can back up to network/disk/tape/external drive or Amazon S3 storage service. Amazon storage charges based on activity and may be comparable to what you used before. Just A Thought. Brian Dave,
Following an AD on your site I checked out Amanda the free version of Zmanda Backup software.
http://amanda.zmanda.com/

It claims it can back up to network/disk/tape/external drive or Amazon S3 storage service. Amazon storage charges based on activity and may be comparable to what you used before.

Just A Thought.

Brian

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