About a year ago I signed up with Mozy, an off-site backup service.\u00c2\u00a0 For five bucks a month they back up your files on their servers, so you can restore them if you lose something.<\/p>\n
The few times I’ve needed them it’s been a simple process.\u00c2\u00a0 I’d click “restore” on their software and it showed me all the files they had.\u00c2\u00a0 I’d pick the ones I wanted and get them back, a bit slowly, but it saved me a lot of time when I’d done something stupid, like overwrite a complex template.<\/p>\n
This weekend I had a hard drive crash.\u00c2\u00a0 I bought a new hard drive and began the tedious process of rebuilding everything from scratch.<\/p>\n
One of the first things I installed, of course, was the Mozy client.\u00c2\u00a0 But it doesn’t see my old files.\u00c2\u00a0 It just wants to back up new ones.\u00c2\u00a0 The only way I can get my old stuff is through a web interface.\u00c2\u00a0 I pick the files I want and it creates zip files of them which I can download.\u00c2\u00a0 It’s a tedious, clumsy, annoying and error prone process.<\/p>\n
I have an external drive, but because of relying on Mozy hadn’t been very good with backing up to it.\u00c2\u00a0 The most recent stuff on it was about three months old.\u00c2\u00a0 I copied it back (using SyncBack, a very good, free program), but want to automatically replace more recent files sitting on Mozy’s servers.\u00c2\u00a0 I wrote to Mozy about my problem, and received a cut-and-paste reply from someone who obviously haddn’t read a word I had written.<\/p>\n
I tried their online support chat, twice, but there was nobody there.\u00c2\u00a0 I gave it a half hour each time.\u00c2\u00a0 Evidently it’s just there as an adjunct to their “piss of the customer” program.<\/p>\n
Yesterday I wrote their support again, with the subject “I’m Becoming An Extremely Unhappy Customer.”\u00c2\u00a0 I gave them a detailed account of what I needed to do, and what my problem was, and even included my home phone number to give them a chance to provide good customer service.\u00c2\u00a0 It’s now a day later and they haven’t bothered to respond.<\/p>\n
I wonder if they use Google Alerts.\u00c2\u00a0 If they do, this might show up on their radar and spur them to action.<\/p>\n
For now I’m grabbing my old files in bits and pieces and looking for a new backup service.\u00c2\u00a0 I’ve found dozens of them, with prices from the cheap to the ridiculous.\u00c2\u00a0 I’d really like to hear from you if you’ve had any experience, good or bad, with any of them.\u00c2\u00a0 Smartenize me.<\/p>\n","protected":false},"excerpt":{"rendered":"
About a year ago I signed up with Mozy, an off-site backup service.\u00c2\u00a0 For five bucks a month they back up your files on their servers, so you can restore them if you lose something. The few times I’ve needed them it’s been a simple process.\u00c2\u00a0 I’d click “restore” on their software and it showed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[39],"tags":[],"_links":{"self":[{"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/posts\/844"}],"collection":[{"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/comments?post=844"}],"version-history":[{"count":2,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/posts\/844\/revisions"}],"predecessor-version":[{"id":1370,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/posts\/844\/revisions\/1370"}],"wp:attachment":[{"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/media?parent=844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/categories?post=844"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.davehitt.com\/blog2\/wp-json\/wp\/v2\/tags?post=844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}