Archive for February, 2013

Rituals »

My morning ritual starts with making a French press full of coffee. Grind the beans, heat the water… I can do it in my sleep, which is good, because before I have that first cup I’m barely conscious. The first sip from the first cup makes me feel more alert immediately, far quicker than the […]

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How Barnes and Noble Lost a Customer »

Free Clue, B&N: In today’s market no retailer can afford to piss off any customer, even one who only shops there occasionally. Shopping elsewhere is easy, cheaper, and fun. You’re barely staying alive, and this is one of the reasons.

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